Heritage Carpets, renowned for its expertise and impressive portfolio, has successfully secured a major contract with Skyline Hotels, a luxury boutique chain. This success is attributed to Heritage’s strategic use of the advanced Modra Mtuft G2 tufted carpet sample machine, which played a pivotal role in the negotiation process.
Skyline Hotels, known for its luxurious accommodations, had invited three carpet manufacturers, including Heritage Carpets, to present designs for the refurbishment of their flagship hotel’s lobby. This project was not just a one-time opportunity; it held the potential to open doors for supplying carpets across all Skyline hotels. The challenge was immense, but Heritage Carpets rose to the occasion with a unique advantage—the Mtuft G2 machine.
Unlike its competitors, who were caught up in logistical challenges to produce samples, Heritage Carpets had their Mtuft G2 machine running continuously. This machine allowed them to create custom-made carpet samples that perfectly replicated the final production quality, all within the specified deadline.
Heritage took an innovative approach by inviting Skyline’s executives to their Boardroom for the presentation. Adjacent to this room was the “Design Room,” where the Mtuft G2 machine was ready for on-the-spot adjustments. As expected, during the presentation, the Skyline team requested a slight color change—from dark blue to a lighter shade. The Heritage team seamlessly accommodated this request, quickly producing a new sample within the hour.
The ability to instantly create and present a new carpet sample on-site impressed the Skyline executives, demonstrating Heritage’s commitment to quality, flexibility, and customer satisfaction. By the end of the meeting, not only had Heritage Carpets secured the deal for the lobby renovation, but they also earned Skyline’s trust for future projects.
This success story underscores the significant role that the Mtuft G2 machine played in showcasing Heritage Carpets’ capabilities, ultimately helping them to win a prestigious contract and strengthen their position in the competitive luxury carpet market.
